DIP : Professional Diploma in Quality Management

Content

Leadership and Management in Quality

• Definitions
• Process-Based View
• Productivity Limitations
• The MUDA Factor
• Eight Types of Waste
• Cost of Poor Quality
• Quality Basics and Definitions

Definition and Concept of Quality

• History of Quality
• Benefits of Implementing a Quality Model
• Review of Common Quality Models
• Review of Quality Gurus
• Quality Philosophies
• Deming’s 14 Points
• Juran’s Trilogy
• Crosby’s Zero Defects
• House of Quality and Quality Function Deployment (QFD)
• Six Sigma Methodology
• Lean Principles
• Quality Models, Awards and Methodologies
• Malcolm Baldrige National Quality Award and EFQM
• HH Sheikh Khalifa Excellence Award
• ISO9001:2008
• Total Quality Management

Building Teams in a Quality Management System

• Why are Teams Important in Quality Management Projects?
• Barriers to Teams Achievement
• Characteristics of Effective Teams
• Team Development Cycle
• Team Members Selection Tools

Improvement Tools and Techniques

• Streamlining the Organization
• The “ESSA” Method
• Savings in Material Costs
• Reducing the Costs of Services
• 140 Ideas to Cut Costs

Ethics in Quality Management

• American Society for Quality Code of Ethics

The Scandinavian Academy for Training Center adopts the latest scientific and professional methodologies in training and human resource development, aiming to enhance the efficiency of individuals and organizations. Training programs are delivered through a comprehensive approach that includes:

• Theoretical lectures supported by PowerPoint presentations and visual materials (videos and short films).
• Scientific evaluation of participants before and after the program to measure progress and knowledge acquisition.
• Brainstorming sessions and practical role-playing to simulate real-life scenarios.
• Case studies tailored to align with the training content and participants work nature.
• Assessment tests conducted at the end of the program to evaluate the achievement of training objectives.

Each participant receives the training material (both theoretical and practical) in printed form and saved on a CD or flash drive. Detailed reports, including attendance records, final results, and overall program evaluations, are also provided.

Training materials are prepared professionally by a team of experts and specialists in various fields. At the end of the program, participants are awarded a professional attendance certificate, signed and accredited by the Scandinavian Academy for Training Center.

Program Timings:

• 9:00 AM to 2:00 PM 

The program includes:

• A daily buffet provided during the sessions to ensure participants comfort.
• A closing ceremony on the final day to distribute certificates and celebrate participants achievements.

Introduction

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Objectives

• Describe the importance of quality in organizations.
• Explain the impact of leadership to support quality management systems.
• Summarize the most used quality philosophies and tools to establish priorities within their organization.
• Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.).
• Assess team dynamics and the role of teams in their continual improvement projects.

How to prepare a professional diploma

• The diploma is held by the direct training system
• Number of hours 80 training hours
• Classes start at 08:00 am and end at 05:00 pm

Certificates

• The trainee is given a certificate documenting his attendance, participation and interest in the diploma, attested by the Swedish Ministry of Foreign Affairs
• 80% of the diploma hours must be completed to obtain the certificate

Advantages of attending and participating in diploma activities with the Scandinavian Academy for Training and Development in the Kingdom of Sweden

• After completing the diploma and successfully passing it, the trainee participating in the diploma gets a training scientific bag that includes:
  • An integrated training package containing (certificate of attendance, participation and interest  in the diploma attested by the Swedish Ministry of Foreign Affairs - the scientific material for the diploma)
• The Scandinavian Academy for Training and Development is a specialized training company registered in the Kingdom of Sweden under the number - 559173-7431
• The certificate issued by the Scandinavian Academy for Training and Development is not considered an academic certificate, but rather a professional certificate documenting participation and attendance in training activities. All attestations of the certificate are commercial attestation only, not academic.